Privacy Policy

Last updated: October 5, 2025

LiquoRiver ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "Service").

This Privacy Policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Username
• Date of birth (to verify age requirements)
• Profile information
• Preferences and interests

1.2 Automatically Collected Information

When you use our application, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, app features used, crash reports)
• Usage data (how you interact with our app, frequency of use)
• Location data (if you grant permission)

1.3 Information from Minors

For users under 18 years of age, we collect only the minimum information necessary to provide the Service. We encourage parents and guardians to monitor their children's online activities and to help enforce this Privacy Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To personalize your experience and deliver relevant content
• To communicate with you about updates, promotions, and support
• To analyze usage patterns and improve our app functionality
• To detect, prevent, and address technical issues, fraud, or abuse
• To comply with legal obligations under Australian law
• To enforce our Terms and Conditions

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics, customer support). These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose information if required by Australian law or in response to valid legal requests from authorities.
• Business Transfers: In connection with a merger, sale, or acquisition, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent.
• Protection of Rights: To protect our rights, privacy, safety, property, or that of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights Under Australian Law

Under the Australian Privacy Act 1988, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information in certain circumstances
• Restriction: Request restriction of processing your personal information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where consent was the basis
• Opt-out: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

6. Children's Privacy

Our Service is available to users of all ages, including children under 18. We take additional measures to protect children's privacy:

• We collect only the minimum necessary information from minors
• We do not knowingly collect sensitive information from children without parental consent
• Parents and guardians can request access to, correction of, or deletion of their child's information
• We encourage parents to be involved in their children's online activities

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer personal information overseas, we take steps to ensure it receives a similar level of protection as it would under the Australian Privacy Principles. This may include:

• Ensuring the overseas recipient is subject to privacy laws substantially similar to the APPs
• Entering into contractual arrangements with the overseas recipient
• Obtaining your consent to the transfer

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal, accounting, or reporting obligations
• Resolving disputes and enforcing our agreements

When we no longer need your personal information, we will securely delete or de-identify it.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services not owned or controlled by LiquoRiver. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser or device settings. Note that disabling cookies may affect the functionality of our Service.

11. Marketing Communications

With your consent, we may send you marketing communications about products, services, and promotions. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your notification preferences in the app
• Contacting us directly

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you a notification through the app or email (for significant changes)

You are advised to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below. We take privacy complaints seriously and will investigate and respond to your complaint.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

14. Contact Us

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